Returns & Exchanges
Last updated: July 18, 2026
14-day returns
We want you and your child to love every toy from Max & Lizzy. You may return unused, unopened items in their original packaging within 14 days of purchase (or of delivery, for online orders) for a full refund or exchange. If you bought online, this window also reflects your legal right under Armenian consumer protection law, and you do not need to give us a reason.
How to return an item
All returns and exchanges must be brought in person to our store at 50 Mashtots Avenue during business hours, along with proof of purchase (an order confirmation email or receipt). This applies to online orders as well, including those delivered to you. We do not accept returns sent by courier or mail, since our staff need to inspect each item in person before approving a refund or exchange.
Damaged or defective items
If an item arrives damaged or defective, please let us know within 14 days of receiving your order. Contact us first so we can review the issue: by phone, WhatsApp, or Viber at +374 33 09 50 50, by message on Instagram or Facebook, or by visiting the store in person. Once we have confirmed the issue, visit us in store for a replacement or full refund at no cost to you.
Non-returnable items
For hygiene reasons, opened bath toys, teethers, and plush items cannot be returned unless defective.
Refunds
Approved refunds are issued to your original payment method (Idram or ArCa) and typically appear within 5–10 business days, depending on your bank or wallet provider.